Now today our trash is not being picked up. E-Waste. They continually miss their pickup days and when I call in to complain. They do have a "contact us" form so I used this to inform them that I was cancelling my service. Waste Connections Arizona can also set-up automatic quarterly payments, using Visa, Master card, American Express or checking account. He stated that the only reason I was not informed of the pickup not happening was because I called too quickly to find out what happened. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Waste Connections 1.9 (40 reviews) Unclaimed Recycling Center Edit Closed 8:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 2 photos Add photo The customer service rep I had the opportunity to call them today to ask whether my house was missed on a yard debris pick in 2 reviews You might also like Sponsored We have been a customer for over 10 years, and up until the last few months, we have had excellent service from Waste Connections (formally Progressive Waste); but they have become unreliable. Waste Connections of Colorado | Denver CO - Facebook They seem to think I should have copies of my contact with them but the contact form I used on their site is one of those api forms? The last thing a customer wants to deal with is unreliable and unresponsive service providers. As a matter of policy, BBB does not endorse any product, service or business. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. Despite several attempts to cancel the service, we were still charged. Received my statement for the 3 months of Dec., 2022, Jan. and Feb. 2023 and it was 11% higher than the last one. 8 reviews Search Filter by Sort by: Newest Most helpful Most popular Oldest Pros and Cons of Waste Connections: A Review Breakdown Waste Connections is a reputable waste management company that provides a wide range of services to residential, commercial, and industrial clients across North America. After much consideration, I made the difficult decision to part ways with Waste Connections and switch to their competitor, Roadrunner Disposal. I already pay and they dont take my trash. See details. While I understand that businesses need to make a profit, it's essential that they are transparent about their pricing and don't leave their customers feeling deceived and taken advantage of. 40 complaints closed in the last 12 months. Garbage, Recycling & Organics Services for Home. Customer service agent said my bill won't change even if I got rid of the recycling despite having 2 distinct charges on my invoice for trash cans and a recycle can. We had also just signed up for a $90.00 fee that was supposed to include all taxes and fees per quarter, which made this sudden hike in price feel all the more unsettling. Start Service Request Quote Business Waste Management Services All business sizes Restaurants, retail shops, manufacturing, etc. Customer Service Representative professionals working at Waste Connections have rated their employer with 3.4 out of 5 stars in 55 Glassdoor reviews. The company acquired Elite Services, without informing any of its clients, leaving us feeling blindsided and unsure of what to expect. Lisa and her crew are great. We have received your complaint and I have reviewed your account but we do not actually owe you a refund, the $117.77 that you paid 7/15/22 went towards reopening your account and paid your past due only, then you had another payment due as of 9/1/2022 so when you called in on 9/13/22 you actually paid for 2 bill cycles which covered you from 9/1/22 through 4/30/23 which is the reason you received another invoice for 5/1/23 and the reason you owed the small amount of the $22.48 and the $27.50. Now, we are receiving a bill for the time which they refused to pick up the equipment! As a residential customer for many years, I have noticed a distressing trend in their pricing and service - as their prices continue to skyrocket, their reliability and quality of service seems to plummet. Despite having a valid account, the customer had to contact them four times to have their trash picked up because they just don't show up. I don't rememember if it was delayed because of Christmast. Waste Connections of Colorado, Inc. has {1} locations, listed below. Please click on the country abbreviation in the search box below to change to a different country location. Waste connection always miss our trash pick up. They miss the rescheduled pickup 3 weeks in a row but they still try charging for all the missed pick up days. These reviews may indicate issues with the company's products, services, or customer support. I am a retiree over seventy years old living on a fixed income. Waste connections doesn't allow customers out of contracts as they continually raise fees on them. An additional complaint was filed for harassment as this has been an ongoing issue. Reviewers complaining about Waste Connections most frequently mention customer service, pick ups, and trash company problems. Worst service ever! Waste Connections' Commercial Services Need Significant Improvement: A Review, Nightmare Experience with Waste Connections: Unreliable Billing and Services, My Negative Experience with Waste Connections: Poor Customer Service, Late Fees, and Prorated Service Fees, False Promises: My Experience with Waste Connections, Disappointing Prices and Service: A Review of Waste Connections Residential Services, Disappointing Experience with Waste Connections: Poor Customer Service and Overpriced Charges, Disappointing Experience with Waste Connections: Sudden Price Hike, Missed Pickups, and Hidden Fees, Disappointing Experience with Waste Connections: Think Twice Before Choosing Them, Disappointing Experience with Waste Connections: Missed Pick-up and Delayed Delivery, Unreliable Waste Connections: A Disappointing Waste Management Service. Thank you! If cans are removed for non payment, there is a $60.00 reactivation fee. Please call for pricing 480-983-9101. We have received your complaint but it also looks like you've called as well and someone is in process of working on this for you, a rep should be giving you a call back this morning to advise if we are able to get someone back out to your or not. This kind of disregard and disregard for service is unacceptable and frustrating for paying or would-be clients. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This adds insult to injury and leaves a poor impression of the quality of customer service that this company offers. To make matters worse, I experienced issues associated with being billed for late fees, despite not receiving regular billing statements in the first place. Waste Connections recently sent me an additional bill for quarter 1 of 2023. Waste Connections of Arizona provides convenient garbage pickup, recycling, bulk pickup, and dumpster and portable toilet rental services for residents in Phoenix, AZ. I told her no one ever said on the phone or in writing anything about cancellation fees of any type. Waste Connections purchases A.J. Blosenski, one of Pennsylvania's I have used Waste Connections services since moving to Texas 5 years ago. Waste Connections Engaged Employer Overview 652 Reviews 761 Jobs 1.3K Salaries 48 Interviews 149 Benefits 15 Photos 279 Diversity + Add a Review Waste Connections Reviews Updated Jul 18, 2023 Filter by Topic Remote Work Work Life Balance Compensation Benefits Management Coworkers Culture Career Development Workplace Senior Leadership All of our neighbors carts had spilled this morning so I made my teenage sons come out in the cold wind and pick it all up and place it in our own cart and then bungee it, so as to contain it. I am very sorry to hear of your recent experience with our company, we have gone ahead and taken the balance off that was showing due which is why you were getting the calls and invoices, you maybe will get one more call or invoice but once the credit goes through on your account it will be back at a zero balance. Complaints for Waste Connections, Inc. - Better Business Bureau It is with great disappointment and frustration that I write this review for Waste Connections. It also suggests that the company is organized and has taken steps to secure its online presence. I was amazed how happy" read more, Benjamin Coleman: "Very professional. They continue to increase the costs of the services they provide. We looked up Waste Connections and found that the website is receiving a high amount of traffic. Not only the rates go up almost monthly despite the contract but if you don't pay what they want they hit you with late fees and collections. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, They are happy to get your money, but are the worst for, This $#*! This is a huge scam, they raise my bill $30-40 every billing cycle I am being changes for than $100 over what I stated with. Please call for pricing 480-983-9100. In the window that pops up, make sure Location is set to Allow or Ask. Complaints Waste Connections, Inc. We accepted an offer to sell our business in February, 2022, so in April we began contacting all businesses which we conducted business with in order to allow written notice in plenty of time before closing business on May 18. I never see any service that just higher the price and break agreement then didnt want to fix the problem and treat customer like that. Additionally, we felt that their charges were overpriced for the services being provided. *This company may be headquartered in or have additional locations in another country. Is this your company? 2.9 Job Security & Advancement. To put this into perspective, a competitor that we had considered does not have yearly price increases like this. They are trying to sue. Waste Connections Arizona Residential Services Waste Connections is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in the U.S. and Canada, 2745 N Ohio St, Wichita, KS, 67219, United States. 3.0 Work-Life Balance. Well guide you through the process. The reason for changing was because of increasing high price charged by Waste Connections. . We have sent bank statements multiple times to multiple people and they refuse to credit the account. Waiting for that resolution and refund to my account. The reinstatement fee is unfair and predatory, since the statement was not issued to my email. Thank you for the notification, we are looking at the option of servicing this at a later time. I had Progressive Waste a reasonable and good company until Waste Connections took over and it has been like dealing with the mafia. As I mentioned there is NO Info or Link on their website to cancel nor, any mention of a NEED to Call to cancel. How to rent a bin. WASTE CONNECTIONS - 14 Reviews - 11500 43rd St N, Clearwater, Florida - Junk Removal & Hauling - Phone Number - Yelp Auto Services Waste Connections 14 reviews Unclaimed Junk Removal & Hauling, Recycling Center Closed 8:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 1 photos Add photo You Might Also Consider Sponsored The problem is, they do not answer their phones, and do not respond to emails. In conclusion, based on my experiences, I would not recommend Waste Connections to anyone looking for reliable, customer-focused waste removal services. Complaints Waste Connections Garbage Removal View Business profile Need to file a complaint? Waste Connections Reviews - Glassdoor Please only place approved items in carts, and place the carts . Helpfulness Rating Date. I am being billed for service I did NOT receive. Reset. Never missed a payment. Garbage Removal View Business profile Need to file a complaint? This complaint came in the week after ice resulted in WC not being fully operational for 3 days in this area. It felt very much like extortion, and left me with an extremely negative impression of WC. Reviewers complaining about Waste Connections most frequently mention customer service, pick ups, and trash company problems. Service 63 I was being charged late fees, and when I reached out to customer service to inquire about the sudden price increase, I was informed that since I hadn't signed a contract, the monthly rate was higher. 124 total complaints in the last 3 years. However ComplaintsBoard has detected that: This complaint was posted by a verified customer. Overview Waste Connections has a rating of 1.88 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Tiger Sanitation is less and they have recycling! No refund for 3 weeks of non service. However, to our dismay, we could not reach anyone on the phone to complete the cancellation process. Feeling like I had no other option, I was forced to pay the new, higher rate, as my tenants needed a place to put their trash. It's frustrating to have to call in every month, and then wait on hold for over half an hour just to speak with a customer service representative. We have a culture that grows and empowers their people. Finally, the manager returned our call and stated that we have a contract and it was "e-signed", therefore we had to pay until our contract was complete. This is a lower than average score with the overall rating of Waste Connections employees being 3.6 out of 5 stars. They hardly pick up on schedule. Waste Connections Reviews - 96 Reviews of Wasteconnections.com - Sitejabber However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity. Please note that garbage collection is mandatory and a wide range of service and recycling options are available. I've called to report no recycle pick up 2x, customer service agent proceeded to say "we don't pick up recycling". We then left a message for the regional manager. 4 complaints closed in the last 12 months. Gain trust and grow your business with customer reviews. From serving the business owners in our communities to construction workers on the job site, we are committed to providing sustainable waste management solutions that you can rely on to make your life easier - no matter your unique needs! Hazardous Waste Compliance Assistance | Common Violations & How to Overview 633 Reviews 1.4K Jobs 1.3K Salaries 47 Interviews 147 Benefits 13 Photos 269 Diversity + Add a Review Waste Connections Chambersburg Reviews Updated Mar 10, 2018 Filter by Topic Remote Work Work Life Balance Compensation Benefits Management Coworkers Culture Career Development Workplace Senior Leadership Diversity & Inclusion Covid 19 We called again and was told by the same associate that the manager would not allow her to cancel and pick up the dumpster. When asked for this so-called document to be produced and proven, only then did the very rude lady say that she "would look into it and talk it over with her boss". It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. We are working with customer directly to resolve. Thus far they have refused to refund ** for the missed service, they have refused to come pick up our extra trash from the missed service, and they want us to pay a fee to cancel. Please click on the country abbreviation in the search box below to change to a different country location. Thanks in advance Wasteconnections.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. i dont want to deal with hwr. Waste Connections, Inc. has {1} locations, listed below. You can learn more about our cookies in our Privacy Policy. Residents can choose to have their invoice emailed to them. However, in the case of Waste Connections, it seems that their commercial services need a significant improvement. Complaint: 19863451I am rejecting this response because: i think they tell the girl *** to call me whixh i didnt want to talk to her but her manager. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. He is a very nice and friendly young man. Never showed for over two months. I dont think that is true or fair. In my opinion, this is a clear attempt to solicit more money from their customers. I would not recommend this company to anyone who wants a seamless, hassle-free trash service. At first, I was quite satisfied with their services, however, over time there have been several instances where waste pick-up has been missed in my area. 10 Yard Roll-Off Dumpster. I am paying for my own windshield replacement and will advise others to not use a company that will not take care of its liabilities or accept responsibility for their damages. BBB is here to help. We were hopeful that the chat feature would provide us with assistance, but unfortunately, it failed to meet our expectations. Job Title. 77 were here. Town of Fredetick stated they have no control over billing and all invoices go through Waste Connections. Working at Waste Connections: 943 Reviews | Indeed.com Waste Connections Reviews - Glassdoor We are paying 1500.00 more each month compared to their competitors. The company is 27.5% female and 35.8% ethnic minorities. The driver was unable to load it himself and left it on the sidewalk/in our yard. This sort of lackadaisical attitude from their customer service team only further intensifies my disappointment and, quite frankly, it's unacceptable. My bill is over $150.00. Our company is dealing with WC and their customer service representative Meghan Kwasnycia is doing great job! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This then creates an issue for me because I lock my card after i make paymenread more, Sadly WFN took on this firm! A phone call to customer no-service stated that there was an approved rate increase of about 7%. I pay $160 for water every 3 months and $4000 for property taxes to Westbank First Nations every year, (among other fees). Waste Connections 4.1 862 reviews | Waste Management Solutions | Wichita, KS 67219 United States 2745 N Ohio St, Wichita, KS 67219 United States Call business https://www.wasteconnections.com/ Suggest edits Write a review 4.1 862 review s 5 612 4 41 3 10 2 16 1 159 24 review s have no rating Reviews ( 73) Apply now Waste Connections of Canada Employee Reviews Review this company Job Title All Location Canada 213 reviews Ratings by category 2.9 Work-life balance 3.5 Pay & benefits 2.9 Job security & advancement 2.7 Management 2.8 Culture Sort by Received a bill for extra containers that was billed the week after the second complaint was filed and called back again to address. I contacted Waste Connections and the representative said they were not allowed to remove reinstatement fees from accounts. I would like to bring attention to Waste Connection's predatory business practices and request the $35.00 fee be removed from my bill. Now I am rewarded foread more. BBB Business Profiles generally cover a three-year reporting period. I just paid $200 for admin fees to Lakeridge Park for God knows what? Waste Connections - Wikipedia File a Complaint Complaint Details. Despite contacting them about the issue no resolution was provided and they refuse to refund ** for the weeks they did not provide ** a trash pickup service. Please call for pricing 480-983-9101. File a Complaint Complaint. I am very upset with this company at the moment. It is the third largest waste management company in North America. That said, my real issue with Waste Connections began in January 2022, when I decided to order an additional trash can for my residence. I am going to break up with Waste Connections. - College Hill - MSN Make sure you click Allow or Grant Permission if your browser asks for your location. You can learn more about our cookies in our Privacy Policy. Overall, I feel that their customer service was lacking in terms of addressing these concerns and rectifying the issues I experienced. I signed contract with Waste connection since 4/2020. The phone calls we receive are just automated messages. What's even more maddening is the fact that their communication and customer service has been severely lacking lately. This trash company has repeatedly damaged my building taking my neighbors can and then refuses to take my can and she hasnt paid them in months! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Shop around, as Waste Connections is extremely over priced. The City of Vancouver contracts with Waste Connections, 360-892-5370, for curbside collection of garbage, recycling and organics for its residents. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. While Waste Connections has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. Waste Connections is a North American integrated waste services company that provides waste collection, transfer, disposal and recycling services, primarily of solid waste. BBB is here to help. We appreciate your patience and understanding in this matter. *This company may be headquartered in or have additional locations in another country. At the time I assumed that was ALL I needed to do. I called Waste Connections to find out the cancelling process. I finally found out the account owner contact, however they said it was not within their control after discussion with Waste Connection of ********* since Waste Connection of ********* insisted they would only conduct the service during 2 am to 4 am. It is especially frustrating, then, to learn as we have recently attempted to cancel our service, that a $25.00 cancellation fee is being charged - without ever having been notified of such a fee at sign up or having a contract with WCI. Waste Connections (wasteconnections.com) has been receiving numerous consumer complaints, making it a topic of concern. My personal experience with Waste Connections was not a positive one. I have had it with their lack of customer service and their inability to make their wrong right. It's quite disappointing to see such ineptitude and lack of accountability for a company whose services are meant to make our lives easier. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. This website uses cookies to analyze traffic, assist with navigation, and improve your experience. The current balance of $35.79 is a result of the prorated service for *** thru the 19th and our container removal/cancellation charge of $150. I would not use again if I had another choice. We have found a replacement service and are trying to cancel our service. The LeMay family owned and operated the Company for sixty-six (66) years. This has been an ongoing issue of harassment and retaliation by the Waste Connections employee assigned to my route. Customer service is trash, sit on phone for an hour+ and they are rude to you. At least once a week they miss both my neighbor and my trash. As a concerned customer, I do hope that they'll improve their services and customer experience going forward. Waste Connections of Arizona provides commercial frontload service in Maricopa, Pinal, and Pima Counties. They claim all contracts must include an auto-renewal clause so that you have to remember to cancel within 30 days of contract end or it auto-renews if you try a day later, tough luck. Reporting a Hazardous Waste Complaint 602-771-4673 Submit a Hazardous Waste Complaint . This is mot the first time they missed the trash pick up. They are happy to get your money, but are the worst for customer service. Customer Service 360.892.5370 contact us: customerservice2010@wcnx.org. Location. Tip for consumers:You might as well take your own trash and recycle to the dump yourself. atleast you know it will get taken care of. Adding to our frustration, we found their customer service to be poor through both phone and chat services. Waste Connections, Inc. is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets in the U.S. and Canada. I called customer service again to ask if they have upper manager and cs said she will have a manager name ******* give me a call. i want a new sale repSincerely,Thucnhu *****. The various excuses for missing pickups have become almost comical, but not in a way that makes me laugh. They said they would pick up the remaining garbage bin by March. Customers have also reported that their calls and emails to the company go unanswered, leading to frustration and inconvenience. Their practices and customer service left a lot to be desired, and I strongly advise others to explore alternative options. Always on time and courteous. BBB Business Profiles may not be reproduced for sales or promotional purposes. When it comes to reliable and efficient waste management services, it's crucial to choose a company that can provide excellent assistance to both residential and commercial clients. Inconsistent pick up but still holding customer accountable to satisfy bills. Waste Connections of Arizona provides residential trash/recycle pickup in Apache Junction, Queen Creek, Florence, Tucson, Globe, Maricopa, and Gold Canyon. Of course if they have trash pickup issues, they should to be held blameless.